Citrix XenApp 5.0 – Citrix SMA Service dont start

In Citrix XenApp 5.0, only Citrix SMA Service dont start.


Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7000 / 7011 / 7009

The ServiceName service failed to start due to the following error:

*The service did not respond to the start or control request in a timely fashion.

*Timeout (30000 milliseconds) waiting for a transaction response from the ServiceName service.

*A timeout was reached (30000 milliseconds) while waiting for the ServiceName service to connect.

To work around this problem, modify the registry to increase the default time-out value for the service control manager. To increase this value to 60 seconds, follow these steps:

1. Click Start, click Run, type regedit, and then click OK.

2. Locate and then click the following registry subkey:


3. In the right pane, locate the ServicesPipeTimeout entry. If the ServicesPipeTimeout entry does not exist, you must create it. To do this, follow these steps:

a.On the Edit menu, point to New, and then click DWORD Value.

b.Type ServicesPipeTimeout, and then press ENTER.

4. Right-click ServicesPipeTimeout, and then click Modify.

5. Click Decimal, type 60000, and then click OK. This value represents the time in milliseconds before a service times out.

6. Restart the computer.


About Murugan B Iyyappan

Working as a Consultant - Citrix solutions architect with 18 years of experience in the IT industry. Expertise in Citrix products and Windows platform.
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