Citrix XenApp 5.0 – Citrix SMA Service dont start

In Citrix XenApp 5.0, only Citrix SMA Service dont start.


Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7000 / 7011 / 7009

The ServiceName service failed to start due to the following error:

*The service did not respond to the start or control request in a timely fashion.

*Timeout (30000 milliseconds) waiting for a transaction response from the ServiceName service.

*A timeout was reached (30000 milliseconds) while waiting for the ServiceName service to connect.

To work around this problem, modify the registry to increase the default time-out value for the service control manager. To increase this value to 60 seconds, follow these steps:

1. Click Start, click Run, type regedit, and then click OK.

2. Locate and then click the following registry subkey:


3. In the right pane, locate the ServicesPipeTimeout entry. If the ServicesPipeTimeout entry does not exist, you must create it. To do this, follow these steps:

a.On the Edit menu, point to New, and then click DWORD Value.

b.Type ServicesPipeTimeout, and then press ENTER.

4. Right-click ServicesPipeTimeout, and then click Modify.

5. Click Decimal, type 60000, and then click OK. This value represents the time in milliseconds before a service times out.

6. Restart the computer.


About Murugan B Iyyappan

Working as a Technical Specialist - Citrix solutions architect with 13 years of experience in the IT industry. Expertise in Citrix XenApp and VMware in Windows platform.
This entry was posted in Citrix XenApp. Bookmark the permalink.